Terms and Conditions

Welcome to the website of SG Medicine Shoppe ("SG Medicine Shoppe", "we", "us", or "our"). These Terms and Conditions govern your access to and use of our website and your interactions with SG Medicine Shoppe through our website, advertisements, enquiry forms, WhatsApp, telephone, email, social media, or other communication channels. By accessing or using our website, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use the website.

1. About Our Website

The SG Medicine Shoppe website is intended primarily to provide information about our pharmacy, medicines, healthcare products, offers, store information, and ways to contact us.

Information displayed on the website is provided for general informational purposes and may not always reflect real-time stock availability, pricing, or promotions.

2. Product Information

We make reasonable efforts to provide accurate information about products displayed on our website.

However:

Product availability may change without notice.
Product packaging may differ from images shown online.
Product information may be updated by manufacturers.
Prices and discounts may change.
Product availability may vary by location and stock.
Information displayed online may not represent our complete inventory.

Customers should confirm product availability, pricing, and other relevant details with SG Medicine Shoppe before making a purchase where necessary.

3. Medicine Availability and Dispensing

The availability and dispensing of medicines are subject to applicable laws, regulations, prescription requirements, pharmacist discretion, and stock availability.

Where a valid prescription is legally required, SG Medicine Shoppe may request and verify the prescription before dispensing the relevant medicine.

We reserve the right to refuse or limit the sale of a product where required or permitted by applicable law.

4. Medical Disclaimer

Information available through the SG Medicine Shoppe website, advertisements, FAQs, social media, or other communication channels is provided for general informational purposes only.

It is not intended to:

Diagnose a medical condition
Recommend a specific treatment
Replace professional medical advice
Replace consultation with a doctor or qualified healthcare professional
Encourage self-medication

Always consult a qualified healthcare professional regarding medical conditions, diagnosis, treatment, dosage, or changes to prescribed medication.

5. Prices and Discounts

Prices, offers, promotions, and discounts displayed by SG Medicine Shoppe may change without prior notice.

Any statement such as "up to 80% off" refers to the maximum discount applicable to eligible products and does not mean that every product is available at that discount.

The actual price or discount may vary depending on the product, manufacturer, applicable offer, stock, and other conditions.

6. Enquiries Are Not Orders

Submitting a contact form, lead form, WhatsApp message, email, telephone enquiry, or other enquiry does not automatically constitute an order or guarantee the availability of a product.

A purchase is completed only through the applicable purchasing process accepted by SG Medicine Shoppe.

7. Website Accuracy

We make reasonable efforts to keep the information on our website accurate and up to date.

However, we do not guarantee that all website content will always be:

Complete
Accurate
Current
Error-free
Available at all times

We reserve the right to correct errors, update information, modify content, or discontinue website features without prior notice.

8. Third-Party Links and Services

Our website may contain links or references to third-party websites, applications, social media platforms, advertising services, or other services.

These third-party services are operated independently of SG Medicine Shoppe.

We are not responsible for the content, availability, security, privacy practices, or terms of third-party services.

Your use of third-party services is subject to their respective terms and policies.

9. User Communications

When you contact SG Medicine Shoppe through our website, WhatsApp, email, telephone, social media, or other channels, you agree to provide information that is accurate to the best of your knowledge.

You must not use our communication channels to:

Submit fraudulent information
Impersonate another person
Send unlawful or abusive content
Attempt to gain unauthorized access to our systems
Distribute malware or harmful software
Interfere with our website or services
Misuse enquiry or lead-generation forms

10. Intellectual Property

Unless otherwise stated, the content of the SG Medicine Shoppe website, including text, logos, graphics, photographs, designs, branding, and other materials, is owned by or used by SG Medicine Shoppe with appropriate authorization.

You may view and use the website for personal and legitimate purposes.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

11. Privacy

Your use of our website and submission of personal information is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how SG Medicine Shoppe collects, uses, stores, and protects personal information.

12. Website Security

You must not attempt to:

Gain unauthorized access to our website or systems
Circumvent security measures
Introduce malicious code
Interfere with website operation
Scrape or systematically collect information without authorization
Perform activities that may damage or disrupt the website

We may take appropriate action against unauthorized or abusive use of our website.

13. Limitation of Liability

To the extent permitted by applicable law, SG Medicine Shoppe shall not be responsible for losses arising from:

Temporary website unavailability
Errors or omissions in website information
Changes in product availability
Changes in prices or discounts
Reliance on general informational content
Third-party websites or services
Technical problems beyond our reasonable control

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, or expenses arising from your unlawful use of our website, violation of these Terms and Conditions, or misuse of our services.

15. Changes to These Terms

SG Medicine Shoppe may update these Terms and Conditions from time to time.

Updated terms will be posted on this page, and the "Effective Date" will be changed where appropriate.

Your continued use of the website after an update constitutes acceptance of the revised Terms and Conditions to the extent permitted by applicable law.

16. Suspension or Termination

We may restrict, suspend, or terminate access to our website or certain services where reasonably necessary, including in cases of misuse, security concerns, unlawful activity, or violation of these Terms and Conditions.

17. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the courts and authorities having appropriate jurisdiction in India.