SG Medicine Shoppe ("SG Medicine Shoppe", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, interact with our advertisements, submit an enquiry, communicate with us through WhatsApp or other communication channels, or otherwise interact with SG Medicine Shoppe.

By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We May Collect

Depending on how you interact with us, we may collect the following information you provide directly.

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This may include:

• Full name

• Mobile or telephone number

• Email address

• Information provided through contact or enquiry forms

• Messages or enquiries sent to us

• Information provided when communicating through WhatsApp or other communication channels

• Information voluntarily provided in connection with a product or medicine enquiry

• We request that you do not provide unnecessary sensitive personal information through website forms, advertisements, social media messages, or other general communication channels.

Information collected automatically when you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Approximate location information derived from technical data

• Website usage and interaction information

This information may be collected through cookies, analytics tools, advertising technologies, or similar technologies.

 

2. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries and requests

• Provide information about medicines, healthcare products, availability, and related services

• Communicate with you regarding your enquiry

• Provide customer support

• Improve our website and customer experience

• Understand how visitors use our website

• Measure and improve our advertising and marketing campaigns

• Respond to requests submitted through lead-generation forms

• Communicate business updates, offers, or promotional information where permitted and where appropriate consent has been obtained

• Prevent fraud, misuse, unauthorized access, or other unlawful activities

• Comply with applicable laws, regulations, legal processes, or governmental requirements

• Protect the rights, safety, and property of SG Medicine Shoppe and its customers

• We will use personal information only for specified and legitimate purposes and will seek to avoid collecting information that is unnecessary for those purposes.

 

3. Medicine and Health-Related Information

SG Medicine Shoppe is a pharmacy business. Customers may voluntarily provide information relating to medicines or health-related requirements when making an enquiry. We request that customers provide only the information reasonably necessary for their enquiry. Information provided to us will be handled with appropriate care and used only for legitimate business purposes, customer support, fulfilment of an enquiry, legal compliance, or other purposes disclosed at the time of collection. SG Medicine Shoppe does not provide medical diagnosis or replace the advice of a qualified doctor or healthcare professional.

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4. Advertising and Lead Forms

SG Medicine Shoppe may advertise through third-party platforms such as Google, Meta, WhatsApp, or other advertising services. When you interact with one of our advertisements or submit a lead form, information such as your name, phone number, email address, or enquiry details may be provided to SG Medicine Shoppe depending on the information requested in the relevant form. We may use this information to contact you regarding your enquiry and provide relevant information about our products or services. Third-party advertising platforms may separately collect and process information in accordance with their own privacy policies.

5. WhatsApp and Other Communication Channels

If you contact SG Medicine Shoppe through WhatsApp, telephone, email, social media, or another communication platform, we may process the information you provide in order to respond to your enquiry and provide customer assistance.

Your use of these third-party platforms is also subject to the privacy policies and terms of those respective platforms.

SG Medicine Shoppe does not control how third-party platforms independently process information collected through their services.

 

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functionality

• Understand website traffic and usage

• Improve website performance

• Remember certain preferences

• Measure advertising effectiveness

• Understand how visitors interact with our website

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

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7. Third-Party Services

We may use third-party service providers to support our website, communication, analytics, advertising, security, or other business operations. Depending on the services we use, these providers may process certain information on our behalf.

Examples may include:

• Website hosting providers

• Website analytics providers

• Advertising platforms

• Communication and messaging platforms

• Customer enquiry or lead-management services

• Security and technical service providers

Third-party providers may process information according to their own terms and privacy policies. We take reasonable steps to work with service providers that provide appropriate safeguards for personal information.

 

8. Sharing of Personal Information

SG Medicine Shoppe does not sell your personal information.

We may share personal information where reasonably necessary with:

• Service providers working on our behalf

• Website, hosting, analytics, advertising, or technology providers

• Communication and messaging service providers

• Professional advisers where necessary

• Government authorities, regulators, courts, or law-enforcement agencies where required by law

• Other parties where disclosure is necessary to protect our legal rights, customers, business, or safety

We will not disclose personal information for purposes unrelated to the purposes described in this Privacy Policy unless permitted or required by applicable law or with your consent where required.

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9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable precautions when communicating personal or sensitive information over the internet.

 

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining business records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

 

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about the personal data we process about you

• Request correction of inaccurate or incomplete personal information

• Request deletion of personal information where applicable

• Withdraw consent where processing is based on consent

• Request assistance in exercising your applicable data protection rights

• Raise a grievance regarding the processing of your personal information

Where applicable, withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise an applicable privacy right or raise a concern, please contact us using the details provided below.

 

12. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw that consent by contacting us.

We will make reasonable efforts to process your withdrawal request in accordance with applicable law.

Please note that withdrawing consent may affect our ability to provide certain services or respond to certain requests where the information is necessary for that purpose.

 

13. Children's Privacy

Our website and services are not intentionally directed at children for the independent collection of their personal information.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

 

14. External Websites and Links

Our website or advertisements may contain links to third-party websites, applications, social media platforms, or other services.

SG Medicine Shoppe is not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of those third parties before providing them with personal information.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, applicable laws, regulatory requirements, or privacy practices.

When we make changes, we will update the "Effective Date" at the beginning of this Privacy Policy.

We encourage you to periodically review this page for the latest information about our privacy practices.

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16. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of the courts and authorities in India.

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Last Updated: 24 August 2026

SG Medicine Shoppe is committed to handling customer information responsibly and transparently while providing a safe and reliable customer experience.